Terms & Conditions
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Aventora Group - Terms and Conditions
By engaging Aventora Group for web design, development, or digital services (“Services”), the Client agrees to the following terms and conditions:
1. Scope of Services
- Aventora Group will provide services as outlined in the Proposal/Quotation provided to the Client.
- Services may include website design, development, maintenance, content integration, and other agreed digital solutions.
- Any additional services outside the agreed scope require a separate written agreement or amendment.
2. Compliance & Regulatory Alignment
Aventora Group delivers services in alignment with Australian healthcare and digital regulatory standards, including:
- Privacy Act 1988 (Cth) – protecting personal and health information.
- NDIS Act 2013 (Cth) – ensuring NDIS-informed practices for client-facing platforms.
- Health Records and Information Privacy Act 2002 (NSW) – compliance for handling sensitive health data.
- Disability Discrimination Act 1992 (Cth) – accessibility considerations in digital platforms.
The Client acknowledges that Aventora Group is not yet a registered NDIS provider. Services are provided in accordance with NDIS-informed digital practices only.
3. Fees and Payment Schedule
- Fees for Services are as set out in the Proposal/Quotation.
- Late payments may incur interest at [Insert Rate]% per month or as permitted by law.
4. Client Obligations
- The Client must provide all content, access, login details, and approvals in a timely manner.
- Delays caused by the Client may affect project timelines. Aventora Group is not responsible for delays due to incomplete or late Client inputs.
5. Intellectual Property
- Intellectual property rights for designs, code, and materials remain the property of Aventora Group until full payment is received.
- Upon full payment, the Client is granted a non-exclusive, non-transferable license to use the delivered materials for its intended purpose.
6. Confidentiality
- Both parties agree to maintain confidentiality of proprietary information shared during the engagement.
- This includes business processes, client data, health information, and project-specific materials.
7. Limitation of Liability
- Aventora Group shall not be liable for indirect, consequential, or special losses arising from the Services.
- The Client agrees that Aventora Group’s liability is limited to the total amount paid for the Services.
8. Termination
- Either party may terminate the engagement with written notice.
- Fees for work completed up to the date of termination remain payable.
- Aventora Group may suspend Services if the Client breaches these Terms or fails to provide required inputs.
9. Inclusions and Exclusions
Inclusions
- Custom website design and development up to the agreed number of pages.
- Integration of client-provided content, images, and branding elements.
- Basic SEO setup.
- Accessibility-conscious design in line with WCAG 2.1 guidelines.
- Privacy and regulatory compliance considerations aligned with the Privacy Act 1988 (Cth), Health Records and Information Privacy Act 2002 (NSW), and NDIS-informed practices.
- Responsive design for desktop, tablet, and mobile devices.
- One round of testing and quality assurance prior to launch.
Exclusions
- Hosting fees or third-party subscription costs.
- Copywriting, photography, or content creation services.
- Ongoing SEO, marketing, or digital campaigns post-launch.
- Maintenance or updates beyond the agreed handover period unless under a separate support agreement.
- Integration with third-party systems not specified in the proposal.
- Any services requiring NDIS provider registration compliance.
10. Warranty
Aventora Group warrants that:
- Delivered websites will function according to the specifications outlined in the Proposal/Quotation for 30 days from launch.
- Features implemented by Aventora Group will be free from material defects at the time of delivery.
Warranty does not cover:
- Errors caused by modifications made by the Client or third parties after delivery.
- Issues arising from third-party plugins or external systems not developed by Aventora Group.
- Hosting or server-related issues.
- Failure due to misuse, negligence, or failure to provide required content or access.
Warranty claims must be submitted in writing. Aventora Group will remedy issues at no additional cost if they fall within the scope of this warranty.
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the jurisdiction of the courts of NSW.
12. Acceptance
By signing the Proposal/Quotation or commencing work with Aventora Group, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
